Refund & Return Policy
Last Updated: September 21, 2026 • Published by XM Promo Services LLC
Policy at a Glance
Return window from delivery date
Zero restocking fees on any return
Provided for defective or damaged items
Refund processing to original card
1. 30-Day Return Eligibility Window
At SRX Store (Satellite Radio eXperience), we want you to be completely satisfied with your vehicle audio equipment, wiring harnesses, antennas, and accessories. If an item does not meet your expectations, you may return it within 30 calendar days from the date of confirmed delivery.
To qualify for a full refund, returned items must be:
- In new, uninstalled condition with no cut, spliced, or stripped wires.
- Accompanied by all original packaging, hardware bags, instruction sheets, and accessories.
- Free of cosmetic blemishes, scratches, mounting bracket dents, or adhesive residue.
- Authorized with an official Return Merchandise Authorization (RMA) number issued by our customer care team.
2. Damaged in Transit & Defective Hardware Guarantee
If your shipment arrives damaged, or if an audio component exhibits a factory defect upon bench testing:
Report within 7 calendar days: Please inspect your parcel upon arrival. If outer packaging shows transit crushing or internal parts are compromised, notify us at [email protected] or call 1-855-666-6137 within 7 business days.
100% Free Replacements: For verified shipping damages or factory hardware defects, SRX Radio will provide a prepaid return shipping label and immediately dispatch an identical replacement unit at zero additional cost to you.
3. Return Shipping Costs & Restocking Fees
Defective or Incorrect Orders: If you received an incorrect item or a verified defective part, we cover 100% of return transit shipping via a prepaid carrier return label.
Discretionary Returns: If you change your mind, purchased the incorrect part for your vehicle without prior fitment consultation, or no longer need the product, you are responsible for the carrier return postage. We strongly recommend using a trackable shipping method (USPS Priority, UPS Ground, or FedEx).
Zero Restocking Fees: We do not charge restocking fees on uninstalled items returned in original packaging within the 30-day window.
4. Step-by-Step Return Process
Request an RMA Number
Contact our fitment & customer care team via email ([email protected]) or phone (1-855-666-6137) with your order number (e.g., SRX-ORD-XXXXX) and reason for return.
Carefully Repackage Your Items
Place items securely in their original retail box and shipping carton with adequate protective bubble wrap. Write your assigned RMA number clearly on the outer shipping label.
Ship to Our Physical Returns Facility
Ship the package to our verified corporate address: XM Promo Services LLC • Returns Department • 7901 4th St N, Ste 300, St. Petersburg, FL 33702, USA.
Inspection & Refund Issuance
Upon warehouse receipt, our bench technicians inspect the product within 1–2 business days. Once verified, your refund is credited back to your original payment method (Visa, Mastercard, Amex, PayPal, or Shop Pay) within 3–5 business days.
5. Non-Returnable & Excluded Items
The following products cannot be returned for a refund:
- Wiring harnesses that have been cut, stripped, soldered, or permanently altered during vehicle installation.
- Items returned more than 30 days after verified delivery date.
- Items missing serial number barcodes or factory identification stickers.
- Electronic components showing signs of reverse-polarity electrical burn or water immersion.
6. Third-Party Subscription Billing Notice
SRX Store (Satellite Radio eXperience) and XM Promo Services LLC sell physical automotive audio merchandise, receivers, and vehicle accessories. We do not bill or collect recurring fees for satellite radio subscriptions or digital music streaming platforms (including SiriusXM, Spotify, Apple Music, Pandora, YouTube Music, or Amazon Music). Recurring subscription fees are governed strictly by the respective service provider’s terms of service and must be managed directly with those third parties.
Have Questions About a Return or Fitment?
Before taking apart your vehicle dashboard or shipping an item back, call our certified vehicle fitment specialists. In many cases, our technicians can resolve wiring pinout questions or signal issues over the phone.