Shipping & Delivery Policy
Last Updated: September 21, 2026 • Published by XM Promo Services LLC
Shipping Summary & Rates
On all orders over $49.00 USD
Standard Ground under $49.00
Order handling & packaging
Standard carrier transit time
1. Distributed Fulfillment & Dropshipping Operations
SRX Store (Satellite Radio eXperience) operates as an independent automotive audio and electronics retailer utilizing a distributed fulfillment and dropshipping logistics architecture. To provide fast nationwide coverage, verified vehicle compatibility, and factory-sealed inventory without redundant intermediary markups, customer orders are fulfilled and dispatched directly from our vetted network of authorized domestic US distributor warehouses, automotive parts logistics hubs, and specialized audio equipment facilities.
Multi-Item Shipments (Split Deliveries): If your order contains multiple specialized components (for example, an in-dash touchscreen receiver, a vehicle-specific dash kit, and a high-gain antenna), items may be dispatched from separate regional fulfillment centers to minimize handling delays. In these scenarios, you will receive separate tracking links for each package at zero extra charge.
100% Domestic US Distribution: All audio equipment and accessories presented on our storefront are dispatched strictly from domestic United States fulfillment centers. Customers will never encounter overseas dropshipping delays, foreign port customs inspections, or unexpected import surcharges.
2. Order Handling & Verification Timelines
Every automotive audio order is bench-verified against manufacturer trim schematics by our customer fitment specialists prior to warehouse transmission to confirm connector pinouts and harness compatibility.
- Standard Handling Time: 1 to 2 business days (Monday through Friday, excluding official US postal holidays).
- Daily Order Cutoff: Orders placed before 2:00 PM EST (Eastern Standard Time) typically begin processing the same business day.
- Weekend Orders: Orders placed after 2:00 PM EST on Friday or over the weekend are queued and processed on the following Monday.
3. Shipping Methods & Estimated Delivery Times
| Shipping Tier | Order Value | Estimated Transit | Carriers |
|---|---|---|---|
| Standard Ground | Orders $49.00 and above | 3 to 5 business days | USPS Priority / UPS Ground |
| Standard Ground | $5.99 Flat Rate (Under $49) | 3 to 5 business days | USPS Ground Advantage |
| Expedited Priority | $14.99 (Optional Upgrade) | 2 business days | UPS 2nd Day Air / FedEx 2Day |
4. Domestic Geographic Service Area
We ship to physical residential and commercial addresses within the United States:
- Continental United States (Lower 48 States): Eligible for free standard ground delivery on orders over $49.
- Alaska & Hawaii: Ships via USPS Priority Mail. Please allow an additional 2–3 business days for maritime or air transport.
- APO / FPO / DPO Military Addresses: Proudly supported via USPS Priority Mail delivery.
- P.O. Boxes: Shipped exclusively via United States Postal Service (USPS) carrier networks.
5. Order Tracking & Delivery Confirmation
Once your package is packed, weighed, and barcoded by our logistics team, an automated shipping confirmation email is dispatched to your provided email address containing:
- Direct carrier tracking URL (USPS, UPS, or FedEx).
- Itemized packing slip confirming all included wiring harnesses, antennas, or stereos.
- Estimated delivery date window.
6. Damaged, Lost, or Stolen Packages
Transit Damage: If a package arrives with visible physical damage to the carton, take clear photographs before opening and contact us immediately at [email protected] or 1-855-666-6137. We will arrange a replacement at no cost.
Tracking Shows Delivered But Cannot Locate: Please check porches, side doors, garage entries, and inquire with neighbors or building managers. If the package remains unfound after 24 hours of delivery scan, contact our desk to initiate a carrier search and insurance claim.
Questions Regarding an Order or Tracking?
Our logistics and customer fitment desk is based in St. Petersburg, Florida. We are available Monday through Friday from 8:00 AM to 8:00 PM EST to look up order status, change shipping addresses before dispatch, or verify delivery details.